Review and Rating

SA

Simone Alexander

Google

Written on: 20/07/2025

Positive: The grounds of the resort are wonderful, as is the swimming pool overlooking the natural pond area. For the resort grounds, pool and rooms, there is definitely a 5 star feel (some maintenance needed on the wooden steps to our room - 308) The waiting staff in the restaurant were very friendly and professional. They made it feel more like a luxury resort. Negative: Reception not so helpful and on the last day my husband was surprised at how rude the woman was that needed to prepare the bill. The food was good although we were a bit surprised with the breakfast buffet. It was only a continental breakfast (breads and cereals), very uninspiring. We asked for omelette breakfast, which we had, but we did not know if this was possible. Better communication to guests would be helpful. The resort was located out of the main area of sauraha, although this was okay as we had our own vehicles. The hotel could also contact a tuk tuk driver if we wanted, which was helpful. Our stay really turned strange when the pool attendant got into the pool in his clothes and started to talk to fellow guests. In my many years of travelling, this has never happened. There's obvious reasons as to why this is not appropriate. Then we saw one of the senior staff members making a video when my husband and son were in the pool. My husband had to tell him to stop recording. These incidents do not happen in 3 star resort, and definitely shouldn't happen in a 5 star. We raised the issue with the resort manager, and his response felt quite dismissive - explaining the pool attendant might have been maintaining the pool. No, he wasn't he was swimming as a guest would. Accept it, apologise, and say you'll address it immediately. More staff training is definitely needed. It's a mixed review, really. One of the owners had said it was similar to the Barahi Jungle lodge. The grounds - yes, they're amazing, but we often return to places because of the people (and we didn't come away with a good vibe about this - bar the waiting staff) Despite the strange staffing issues, I would still recommend a visit as the pool is wonderful but at the moment it is not a 5 star service. Hopefully the senior management will use feedback to better manage staff members and deliver a higher standard of hospitality for their future guests.