Review and Rating

CT

Celine Trinidad

Google

Written on: 15/07/2025

We were honestly quite disappointed with our stay here, mainly due to how poorly managed the billing process was. Despite the staff being polite, they seemed very inflexible and confused when we simply requested to settle our bill early. We were told that it would “just be confusing” if we paid at any time we wanted, which didn’t make sense at all. At times we would try to pay, it took them around 10 minutes just to process a single bill, which felt very inefficient. Another letdown was the breakfast situation. We paid for a stay that included buffet breakfast, but on 4 out of the 7 mornings, we were only given a fixed menu to choose from. And on one of the actual buffet days, most of the bain-marie trays were completely empty, despite more guests arriving. That kind of defeats the purpose of a buffet. Language was also a bit of a barrier with some of the hospitality staff. Given that this hotel is located in Thamel, a major tourist area, we expected at least basic English comprehension, but some staff members struggled to understand simple questions or requests. That said, not everything was negative. Most of the staff were genuinely warm, hospitable, and eager to help. The food from room service was consistently tasty and the rooms, while basic, were reasonably clean and comfortable. In summary, the people are lovely, but the management and service standards, particularly around billing and communication, really need improvement.