Review and Rating

SS

Sheetanshu S

Tripadvisor

Written on: 28/12/2024

The stay at Himalayan Deurali Resort offers amazing, peaceful view of the mountain ranges, but the stay was made less comfortable because of a few facilities that were below expectations.||Positives.|- Stunning views --> The view of the mountain ranges from the room is majestic. It is very soothing and mesmerizing to watch the snow laden mountains turn gold as the sunlight splashes across them. Make sure to catch the sunrise early in the morning. After that bask in the lovely sunlight and stroll around the property.|- Helpful staff --> Some of the staffs are really helpful and will do whatever they can to fulfill your requests.||Negatives(Things to improve)|- Facilities --> There was no hot water in both our rooms. They would spend a lot of time trying to explain or trying to fix the problem,but they couldn't. Eventually they gave us two buckets of hot water. It is very uncomfortable without hot water in the cold of December.|We faced multiple power black-outs of up to 25 mins|.The bathroom and main door would get jammed at times ||- Food and Restaurant service --> The food quality and the menu options need to improve. Several items were not available. It took a long time, more than an hour for the food to be ready.|The breakfast spread was pretty ordinary too. Only boiled egg was offered. We were denied when we requested for omelettes. Although I could see that the omelette was served to a couple of guests and their manager. May be our helper was not in the mood?||If they are a bit more focused towards their guests comfort and improve their food and related services, they can provide a really good, serene place to spend time at Pokhara. Till then, there is quite a few area they need to improve.|